Refund policy

Refund Policy

We stand behind the quality of everything we sell. If you’re not happy with your order, please get in touch.

Fresh Meat

For fresh meat and smallgoods, we’ll replace any item you’re not satisfied with, provided you let us know within 24 hours of pickup. Bring the unused portion back to the shop or send us a photo and we’ll sort it out.

Pantry & Sundries

Unopened pantry items can be returned within 14 days for a full refund. Opened items are not eligible for return unless faulty.

Order Cancellations

Phone the shop on (02) 4933 7541 as soon as possible. We’ll do our best to cancel or modify your order if it hasn’t been prepared yet.

Refunds

Refunds are processed back to the original payment method within 5–7 business days of approval.

Contact

Email hello@morpethbutchery.com.au or phone (02) 4933 7541.